Chanya Thai Therapy Policy


Health conditions

when making your booking please advise us of health conditions and any medication are taking. On the day of your treatment, our therapist will ask you to complete a health question to ensure we are providing you the very best service and results, while assuring your comfort and safety. Please note consultation form will be sent out to you to complete by email if you use online booking.

Age Policy

Our treatments are specifically designed for adults, however we do cater for those that are under of 18 with parental consent.

Pregnancy

Please ensure you inform our therapist if you are pregnant to allow us to tailor your experience. Please note our pregnancy and safety policy: no treatment can be given in the first 12 weeks of pregnancy

Cancellation 

If you need to change or cancel an appointment, we ask that you give us 24 hours' notice or the full cost of the treatment will be charged. We are a small business and we pay our therapists fairly, last minute cancellation and no show will hugely affect us and the therapist you have booked. 

Late arrival 

If you arrive late the time of the appointment may be shortened out of consideration to the next client.

Payment

We accept all major credit card online and in-store. All treatments must be paid on the day of the treatment received.

Gift vouchers

Gift vouchers are available to purchase in-store and online ( E-gift certificate )

Therapists

All our therapists are female -every treatment is different. if you have prefered therapist ,please let us know when making the booking or use scale down to chose massage therapist if you are booking online. or use FIRST AVAILABLE option.

Please inform your therapist within the first 10 mins of your session if you are not comfortable of the treatment received. Otherwise the full amount will become payable when your treatment is completed.