Our Policies


Cancellations 

If you are unable to attend your appointment, please notify us as soon as you can .this help us reallocate your slot.We are a small business and we pay our therapists fairly. Last minute cancellations and no shows will hugely affect us and the therapist you have booked. you can cancel your booking up to 24 hours before your appointment and receive a full refund to your original payment method.

Late Arrival 

If you arrive late, the time of the appointment may be shortened out of consideration to the next client.

 

Reschedule or Amendment

Online booking can be rescheduled up to 24 hours prior to your appointment time. 

 

Unattended Appointment  

If you miss an appointment, you will be required to pay a no-show fee (100% of the cost of the treatment) and you will be required to pay a deposit for your future booking.  

Health conditions

When making your booking please advise us of your health conditions and any medication you are taking to ensure we are providing you the best service and effective results while assuring your comfort and safety.

Please note that a consultation form will be sent out to you to complete by email if you use our online booking.

Age Policy

Our treatments are specifically designed for adults, however we do cater for under 18s with a parental consent and presence.

Pregnancy

Please inform our therapist if you are pregnant to allow us to tailor your experience.

No treatment can be given in the first 12 weeks of pregnancy.

Payment

We accept all major credit cards  online and in-salon. All treatments must be paid for prior to or on the day of the treatment..

Gift vouchers

Gift vouchers are available to purchase in-salon and online ( E-gift certificate )

Therapists

All our therapists are female -every treatment is different. if you have a preferred therapist ,please scroll down to choose a massage therapist. Alternatively, if you do not have any specific therapist in mind,  choose FIRST AVAILABLE option.

 

Please inform your therapist within the first 10 mins of your session if you are not comfortable with the treatment received so the therapist will try to accommodate your preference.  Otherwise the full amount is payable when your treatment is completed.